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Built for residential plumbers

Water everywhere at midnight?
Relay’s already on the call.

A burst pipe doesn’t wait for office hours. By the time your voicemail picks up, the caller has dialed the next plumber on Google. Relay answers every call 24/7, recognizes the emergency, gets the address, books the service slot live on your calendar, and lands a flagged-urgent summary in your inbox in seconds. (Real-time paging of an on-call phone runs through Zapier — free Twilio SMS, PagerDuty, and Slack templates included.) From $19.99/mo.

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A live plumbing demo line answers as a fictional Hill Country plumber. Call from your phone and run any scenario.

A Texas Hill Country home with a plumber walking up to the door, a phone glowing in the foreground with a wrench, water droplet, and clock icon floating around it

The plumbing call math is brutal.

Miss the midnight emergency, lose the customer to whoever picked up.

After-hours emergencies

Burst pipes, water heater failures, slab leaks. The caller is panicking and dialing every plumber in their search results until someone picks up.

Spanish-speaking customers

Roughly 30% of Texas residential plumbing calls land in Spanish. Relay mirrors mid-sentence with no menu, on every plan.

Service windows booked live

Caller wants tomorrow morning? Relay checks your calendar and locks the slot before they hang up. No callback tag, no scheduler dance.

Urgency triage

“Water everywhere” gets flagged urgent and sorted to the top of your inbox separately from a routine drain-clearing inquiry. Add the free Urgent Call Zapier trigger for SMS / PagerDuty / Slack paging.

Spam call rejection

SHAKEN/STIR rejection at the telco layer means spoofed spam never consumes your minutes. Real calls only.

Summary in your inbox

Within 30 seconds of hangup: caller, phone, address, problem description, urgency tier, what Relay said, what they agreed to. Skim it from the truck.

Sample call

11:47pm, burst supply line, three days before a holiday.

This is what most plumbers miss. Here’s how Relay handles it without your phone ringing once.

Live call, 11:47pm
Bluebonnet Plumbing, Round Rock TX
Urgent
Ava (Relay)
Bluebonnet Plumbing, this is Ava. What’s going on?
Caller
We’ve got a supply line that just burst in the master bath, water’s everywhere, I can’t get the main shutoff to budge. Can someone come now?
Ava (Relay)
Okay, first thing: the main shutoff is usually outside near the meter, sometimes under a green or blue lid in the front yard. It’s a long flat key or a screwdriver-shaped valve. If you can get someone outside with a flashlight, try that while I get a plumber rolling. Address?
Caller
2117 Live Oak Trail in Round Rock. My husband’s heading out now.
Ava (Relay)
Got it. I’m flagging this as an emergency and notifying Mike, the on-call plumber, right now. He’ll call you in the next ten minutes with an ETA. What’s the best number?
Caller
512-555-0177, my cell.
Ava (Relay)
Mike at 512-555-0177, calling you back within ten minutes. Hang in there.
Flagged urgent. Summary in inbox in seconds. On-call paging on if a Zapier urgent-call trigger is wired.

This scenario reflects what’s possible when Relay’s free Urgent Call Zapier trigger is connected to Twilio SMS or PagerDuty. Out of the box, Relay sends a flagged-urgent email summary in seconds; real-time phone paging requires a Zap or webhook.

Want to test it yourself? Call our plumbing demo line and run any scenario you’d throw at a real receptionist.

Which plan fits your shop.

Three tiers, no surprise fees. Overage is opt-in and off by default.

Owner-operator

$19.99/mo

Solo plan: 1 phone number, 90 included minutes (~40 short calls).

  • 24/7 answer, urgency triage, calendar booking
  • 29 languages with mid-call switching
  • Zapier (5 active Zaps)
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Most popular for plumbers

Multi-truck shop

$64.99/mo

Team plan: 3 phone numbers, 300 included minutes (~120 calls).

  • Per-line config (separate line per division)
  • 1-year call history
  • Custom webhooks + 20 active Zaps
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Larger shop with dispatcher

$199.99/mo

Business plan: 10 phone numbers, 900 included minutes.

  • 50 FAQ entries, 50 active Zaps
  • 3-year history, 10 recipient emails
  • Native HubSpot (coming soon)
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Overage is opt-in at $0.15/min. Off by default: calls beyond your included minutes are politely declined unless you flip it on.

Common questions

Can Relay handle a burst-pipe emergency at midnight?

Yes. Relay answers 24/7, recognizes the urgency from the caller’s language (“water everywhere,” “can’t shut off the main”), gets the address, and asks the key triage questions. The urgent flag lands at the top of your inbox within 30 seconds of hangup, separate from routine summaries. To also text or page the on-call plumber’s phone the moment the call ends, connect Relay’s free Urgent Call Zapier trigger to Twilio SMS, PagerDuty, or Slack — Relay itself delivers urgent flags via email, so SMS / push / paging requires a Zap or webhook.

Will Relay book a service call on my calendar?

Yes. Relay connects to your Google Calendar, checks live availability during the call, and books the slot before the caller hangs up. The caller can opt in to a confirmation email. Cancellations and reschedules from the dashboard mirror back to Google Calendar automatically.

What about Spanish-speaking customers?

Relay mirrors the caller mid-sentence in any of 29 languages with no menu, on every plan from $19.99. Useful across most Texas service territories where Spanish is roughly 30% of inbound.

How does it screen out spam?

Every inbound call is checked against SHAKEN/STIR — the telco-grade caller-ID verification standard. Spoofed calls are politely rejected before they reach your Receptionist so they never consume your included minutes.

How much does it cost for a typical plumbing business?

Owner-operators usually fit on the $19.99 Solo plan (90 minutes, ~40 short calls). Multi-truck shops typically land on the $64.99 Team plan (300 minutes). Overage is opt-in at $0.15/min and off by default: calls beyond your cap are politely declined unless you flip overage on. No surprise bills.

Do I need to port my number?

No, and you don’t need to. Relay provisions a new phone number for you (any area code) and you forward your existing business line to it. Customers keep dialing the same number they always have; Relay answers behind the forward. Most plumbers start that way and stay that way. (Number porting itself is on the roadmap.)

Stop losing the midnight calls.

Sign up free, Relay phones you back in seconds for a live ten-minute demo configured as a plumber. No card.

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