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Built for HVAC contractors

The 2am “my AC is out, my baby’s here” call?
Relay answers it.

You’re under a furnace at the last call of the day, the next emergency dials in, and it goes to voicemail. They call the next HVAC shop on Google. Relay answers every call 24/7, classifies the emergency, books the next available service window on your calendar live, and emails you a summary the moment the caller hangs up. From $19.99/mo.

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A live HVAC demo line answers as a fictional Hill Country contractor. Call from your phone and ask anything a real customer would.

A Texas Hill Country home with an HVAC technician at the AC unit, a phone glowing in the foreground with a thermostat, snowflake, and clock icon floating around it

The HVAC math is brutal.

A missed emergency call isn’t one missed call. It’s a missed customer, forever.

After-hours emergencies

In Texas, 90° nights mean “AC out” turns into a 2am call. The caller has three HVAC shops in their phone — they’ll dial down the list until someone answers.

Spanish-speaking customers

Roughly 30% of Texas residential service calls land in Spanish. Relay mirrors mid-sentence with no menu, on every plan.

Service windows booked live

Caller wants tomorrow between 10 and 12? Relay checks your Google Calendar and locks the slot before they hang up. No callback tag, no scheduler dance.

Urgency triage

“No AC, baby in the house” gets flagged urgent and sorted to the top of your inbox in seconds. Add the free Urgent Call Zapier trigger for SMS / PagerDuty / Slack paging.

Spam call rejection

SHAKEN/STIR rejection at the telco layer means spoofed spam never consumes your minutes. Real calls only.

Summary in your inbox

Within 30 seconds of hangup: caller name, phone, address, problem, urgency, what Relay said, what they agreed to. Skim it from the truck.

Sample call

A 2am emergency, on a Tuesday in July.

This is the kind of call HVAC contractors miss most. Here’s how Relay handles it without your phone ringing once.

Live call, 2:14am
Lone Star HVAC, Austin TX
Urgent
Ava (Relay)
Lone Star HVAC, you’ve got Ava. How can I help?
Caller
Hi, our AC stopped blowing cold a couple hours ago. It’s 88 inside, the baby’s in here, we really need someone tonight if at all possible.
Ava (Relay)
That’s rough, I’m sorry. Let me get someone out to you tonight if I can. Can I get your name and the service address?
Caller
Sarah Mendez, 4118 Bluebonnet Lane in Round Rock.
Ava (Relay)
Got it, Sarah. The on-call tech for tonight is Daniel; I’m flagging this as urgent and notifying him now. He’ll call you back within fifteen minutes with an ETA. Best number to reach you?
Caller
512-555-0188, this number.
Ava (Relay)
Perfect. Daniel will call you at 512-555-0188 within fifteen minutes. Hang in there, Sarah.
Flagged urgent. Summary in inbox in seconds. On-call paging on if a Zapier urgent-call trigger is wired.

This scenario reflects what’s possible when Relay’s free Urgent Call Zapier trigger is connected to Twilio SMS or PagerDuty. Out of the box, Relay sends a flagged-urgent email summary in seconds; real-time phone paging requires a Zap or webhook.

Want to test it yourself? Call our HVAC demo line and run any scenario you’d throw at a real receptionist.

Which plan fits your shop.

Three tiers, no surprise fees. Overage is opt-in and off by default.

Solo owner-operator

$19.99/mo

Solo plan: 1 phone number, 90 included minutes (~40 short calls).

  • 24/7 answer, urgency triage, calendar booking
  • 29 languages with mid-call switching
  • Zapier (5 active Zaps)
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Most popular for HVAC

Multi-truck shop

$64.99/mo

Team plan: 3 phone numbers, 300 included minutes (~120 calls).

  • Per-line config (separate line per truck or division)
  • 1-year call history
  • Custom webhooks + 20 active Zaps
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Larger shop with dispatcher

$199.99/mo

Business plan: 10 phone numbers, 900 included minutes.

  • 50 FAQ entries, 50 active Zaps
  • 3-year history, 10 recipient emails
  • Native HubSpot (coming soon)
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Overage is opt-in at $0.15/min. Off by default: calls beyond your included minutes are politely declined unless you flip it on. No surprise bills.

Common questions

Will Relay handle a 2am “my AC is out, my baby’s asleep” emergency?

Yes. Relay’s Receptionist Mode answers 24/7, classifies the call as urgent based on caller language and tone, books the next available service window on your Google Calendar if you accept emergencies, and emails you a summary within 30 seconds of hangup. Urgent calls also trigger a flagged-urgent email so you see them separately.

Can Relay book service windows on my calendar live?

Yes. Relay connects to your Google Calendar (or a dedicated “Relay Bookings” calendar so it never touches your other events), checks live availability during the call, and creates the appointment before the caller hangs up. Caller can opt in to a confirmation email.

What if the caller speaks Spanish?

Relay mirrors them mid-call automatically. Twenty-nine languages on every plan, no menu, no “press 2 for Spanish.” Useful across most Texas HVAC service territories where Spanish is roughly 30% of inbound.

Will it screen out spam calls?

Every inbound call is checked against SHAKEN/STIR (telco-grade caller-ID verification). Spoofed calls are politely rejected before they reach your Receptionist, so they don’t consume your included minutes.

How much does it cost for a typical HVAC shop?

Solo owner-operators usually fit on the $19.99 Solo plan (90 minutes, ~40 short calls). Multi-truck shops typically land on the $64.99 Team plan (300 minutes). Overage is opt-in at $0.15/min and off by default — overage calls are politely declined unless you flip it on.

Do I need to port my number?

No, and you don’t need to. Relay provisions a new phone number for you (any area code) and you forward your existing business line to it. Customers keep dialing the same number they always have; Relay answers behind the forward. Most HVAC contractors start that way and stay that way. (Number porting itself is on the roadmap.)

Stop losing the 2am calls.

Sign up free, Relay phones you back in seconds for a live ten-minute demo configured as if you were an HVAC contractor. No card.

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