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Built for residential electricians

7pm panel emergency?
Relay’s already on the call.

Power’s out, the breaker won’t reset, the fridge is full of food. By the time your voicemail picks up, the caller has dialed the next electrician on Google. Relay answers every call 24/7, recognizes the emergency, gets the address, books the service window live on your calendar, and lands a flagged-urgent summary in your inbox in seconds. (Real-time paging of an on-call phone runs through Zapier — free Twilio SMS, PagerDuty, and Slack templates included.) From $19.99/mo.

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A live electrician demo line answers as a fictional Hill Country electrical contractor. Call from your phone and run any scenario.

A residential garage with an electrical panel and EV charger, an electrician in silhouette, and a phone glowing in the foreground with a lightning bolt, outlet, and clock icon floating around it

The electrician call math is brutal.

Miss the after-hours call, lose the customer to whoever answered.

After-hours emergencies

Power out, breaker won’t reset, burning smell, sparking outlet. The caller is anxious and dialing every electrician in their results until someone picks up.

Spanish-speaking customers

Roughly 30% of Texas residential electrical calls land in Spanish. Relay mirrors mid-sentence with no menu, on every plan.

Panel + EV install bookings

Service upgrades, EV charger installs, panel replacements: high-ticket scheduled work. Relay checks your calendar and locks the slot before the caller hangs up.

Urgency triage

“Sparking,” “burning smell,” or “total outage” gets flagged urgent and sorted to the top of your inbox in seconds. Add the free Urgent Call Zapier trigger for SMS / PagerDuty / Slack paging.

Spam call rejection

SHAKEN/STIR rejection at the telco layer means spoofed spam never consumes your minutes. Real calls only.

Summary in your inbox

Within 30 seconds of hangup: caller, phone, address, problem description, urgency tier, what Relay said, what they agreed to. Skim it from the truck.

Sample call

7:42pm, half the house dark, fridge full of food.

This is what most electricians miss. Here’s how Relay handles it without your phone ringing once.

Live call, 7:42pm
Capital Electric Solutions, Austin TX
Urgent
Ava (Relay)
Capital Electric, this is Ava. What’s going on?
Caller
Hi, the power just went out in our kitchen and half the upstairs. The breaker keeps tripping back off. Can someone come tonight? We’ve got a fridge and a freezer full of stuff.
Ava (Relay)
That’s a breaker that’s telling you something. Quick safety check: do you smell anything burning, or see any scorch marks on the outlets in that area?
Caller
No burning, no marks. Just dark.
Ava (Relay)
Okay, leave that breaker off for now and don’t keep flipping it; you might be dealing with a short downstream. Address?
Caller
5217 Pinewood Cove in Cedar Park.
Ava (Relay)
Got it. I’m flagging this as urgent and notifying Brian, the on-call electrician, right now. He’ll call you back within fifteen minutes with an ETA. Best number to reach you?
Caller
512-555-0233, my cell.
Ava (Relay)
Brian at 512-555-0233, calling you back within fifteen minutes. Keep that breaker off until he gets there.
Flagged urgent. Summary in inbox in seconds. On-call paging on if a Zapier urgent-call trigger is wired.

This scenario reflects what’s possible when Relay’s free Urgent Call Zapier trigger is connected to Twilio SMS or PagerDuty. Out of the box, Relay sends a flagged-urgent email summary in seconds; real-time phone paging requires a Zap or webhook.

Want to test it yourself? Call our electrician demo line and run any scenario you’d throw at a real receptionist.

Which plan fits your shop.

Three tiers, no surprise fees. Overage is opt-in and off by default.

Solo owner-operator

$19.99/mo

Solo plan: 1 phone number, 90 included minutes (~40 short calls).

  • 24/7 answer, urgency triage, calendar booking
  • 29 languages with mid-call switching
  • Zapier (5 active Zaps)
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Most popular for electricians

Multi-truck shop

$64.99/mo

Team plan: 3 phone numbers, 300 included minutes (~120 calls).

  • Per-line config (separate line per division)
  • 1-year call history
  • Custom webhooks + 20 active Zaps
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Larger shop with dispatcher

$199.99/mo

Business plan: 10 phone numbers, 900 included minutes.

  • 50 FAQ entries, 50 active Zaps
  • 3-year history, 10 recipient emails
  • Native HubSpot (coming soon)
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Overage is opt-in at $0.15/min. Off by default: calls beyond your included minutes are politely declined unless you flip it on.

Common questions

Will Relay handle an after-hours “power’s out in half the house” call?

Yes. Relay’s Receptionist Mode answers 24/7, recognizes the urgency from the caller’s language (“breaker won’t reset,” “sparking,” “burning smell”), gets the address, and asks the key triage questions. The urgent flag lands at the top of your inbox within 30 seconds of hangup, separate from routine maintenance summaries. To also text or page the on-call electrician’s phone the moment the call ends, connect Relay’s free Urgent Call Zapier trigger to Twilio SMS, PagerDuty, or Slack — Relay itself delivers urgent flags via email, so SMS / push / paging requires a Zap or webhook.

Can Relay book service windows on my calendar live?

Yes. Relay connects to your Google Calendar (or a dedicated “Relay Bookings” calendar so it never touches your other events), checks live availability during the call, and creates the appointment before the caller hangs up. Useful for panel upgrades, EV charger installs, and other scheduled work.

What about Spanish-speaking customers?

Relay mirrors the caller mid-sentence in any of 29 languages with no menu, on every plan from $19.99. Useful across most Texas service territories where Spanish is roughly 30% of inbound.

Will it screen out spam calls?

Every inbound call is checked against SHAKEN/STIR — the telco-grade caller-ID verification standard. Spoofed calls are politely rejected before they reach your Receptionist so they never consume your included minutes.

How much does it cost for a typical electrical contractor?

Solo owner-operators usually fit on the $19.99 Solo plan (90 minutes, ~40 short calls). Multi-truck shops typically land on the $64.99 Team plan (300 minutes). Larger shops with dedicated dispatchers want the $199.99 Business plan (900 minutes). Overage is opt-in at $0.15/min and off by default: calls beyond your cap are politely declined unless you flip it on.

Do I need to port my number?

No, and you don’t need to. Relay provisions a new phone number for you (any area code) and you forward your existing business line to it. Customers keep dialing the same number they always have; Relay answers behind the forward. Most electricians start that way and stay that way. (Number porting itself is on the roadmap.)

Stop losing the after-hours calls.

Sign up free, Relay phones you back in seconds for a live ten-minute demo configured as an electrician. No card.

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