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Built for residential PMs

Tenants don’t wait until 9am
when something breaks.

AC dies at midnight, water leak under the kitchen sink, lockout at the front door. Tenants call. If you don’t pick up, the next call is the property owner asking why. Relay answers every call 24/7, triages the urgent maintenance from the routine inquiry, and lands a flagged-urgent summary in your inbox in seconds. (Real-time paging of an on-call manager runs through Zapier — free Twilio SMS, PagerDuty, and Slack templates included.) From $19.99/mo.

Get a Demo on Your Phone Call the PM Demo Line

A live PM demo line answers as a fictional Hill Country property management company. Call from your phone and throw a midnight maintenance call at it.

A small multifamily building with a property manager in silhouette and a phone glowing in the foreground with a clipboard, keyring, and wrench icon floating around it

The PM call math is brutal.

Miss the after-hours tenant call, hear about it from the owner the next morning.

After-hours tenant emergencies

No AC at 11pm, leak from upstairs, child locked out. These calls don’t wait for office hours.

Spanish-speaking tenants

A meaningful share of Texas rental calls land in Spanish. Relay mirrors mid-sentence with no menu, on every plan.

Urgency triage built in

“Leak,” “no heat,” “lockout” gets flagged urgent and sorted to the top of your inbox in seconds. Routine application questions go in the morning inbox. Add the free Urgent Call Zapier trigger for SMS / PagerDuty / Slack paging.

Showings booked live

Prospective tenant wants to see the 11th Street unit Saturday? Relay checks your calendar and books the showing before they hang up.

Per-property lines (optional)

Run one Relay line for tenant maintenance, another for owner-side communications, another for leasing leads, each with its own greeting and routing.

Summary in your inbox

Tenant name, unit address, callback number, situation in one sentence, what Relay said, what they agreed to. Triage the morning queue in five minutes.

Sample call

11:23pm, kitchen sink leaking into the unit downstairs.

The kind of call PMs lose tenants over when it goes to voicemail.

Live call, 11:23pm
Bluebonnet Property Management, Round Rock TX
Urgent
Ava (Relay)
Bluebonnet Property Management, this is Ava. How can I help?
Caller
Hi, I’m a tenant at 1408 Cedar Park Drive, unit B. I just turned on the kitchen sink and water’s spraying out from under the cabinet. It’s already running onto the floor and I think it’s going down to the unit below.
Ava (Relay)
Okay, first thing: under the sink there should be two small valves on the pipes going up to the faucet, turn them both clockwise until they stop. That’ll cut the water at the sink. Can you do that while I get someone rolling?
Caller
Hold on. Okay yes, I got them turned off. The spraying stopped.
Ava (Relay)
Good. I’m flagging this as an after-hours emergency and notifying Marcus, the on-call manager, right now. He’ll call you back within fifteen minutes to coordinate a plumber and check the unit below. Can I get your name and the best number?
Caller
Priya Shah, 512-555-0192.
Ava (Relay)
Got it, Priya. Marcus will call 512-555-0192 within fifteen minutes. In the meantime, mop what you can and try to get a couple of towels under the cabinet.
Flagged urgent. Summary in inbox in seconds. On-call paging on if a Zapier urgent-call trigger is wired.

This scenario reflects what’s possible when Relay’s free Urgent Call Zapier trigger is connected to Twilio SMS or PagerDuty. Out of the box, Relay sends a flagged-urgent email summary in seconds; real-time phone paging requires a Zap or webhook.

Want to test it yourself? Call our property management demo line and run any scenario.

Which plan fits your portfolio.

Three tiers, no surprise fees. Overage is opt-in and off by default.

Solo PM / small portfolio

$19.99/mo

Solo plan: 1 phone number, 90 included minutes. Good fit for under 25 doors.

  • 24/7 answer + urgency triage
  • 29 languages with mid-call switching
  • Zapier (5 active Zaps into AppFolio, Buildium, etc.)
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Most popular for PMs

25-200 door portfolio

$64.99/mo

Team plan: 3 phone numbers, 300 included minutes.

  • Per-line config (tenants / owners / leasing)
  • 1-year call history
  • Custom webhooks + 20 active Zaps
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200+ doors with dispatcher

$199.99/mo

Business plan: 10 phone numbers, 900 included minutes.

  • 50 FAQ entries, 50 active Zaps
  • 3-year history, 10 recipient emails
  • Native HubSpot (coming soon)
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Overage is opt-in at $0.15/min. Off by default: calls beyond your included minutes are politely declined unless you flip it on.

Common questions

Can Relay route urgent tenant maintenance to the on-call manager?

Yes. Relay’s Receptionist Mode answers 24/7, classifies the call as urgent based on caller language (no AC, water leak, lockout, no heat with a child or elderly resident). The urgent flag lands at the top of your inbox within 30 seconds of hangup, separate from routine inquiries. To also text or page the on-call manager’s phone the moment the call ends, connect Relay’s free Urgent Call Zapier trigger to Twilio SMS, PagerDuty, or Slack — Relay itself delivers urgent flags via email, so SMS / push / paging requires a Zap or webhook. The summary email lands with the unit address, the tenant’s name and callback number, and a one-line situation description.

Will Relay handle leasing inquiries too?

Yes. Relay captures the unit they’re asking about (or their search criteria), their move-in timeline, household size, pets, and contact info. The summary lands in your inbox so you can call back when you’re at a desk and not actively dispatching a lockout. You can also configure Relay to book showings live on your Google Calendar if you accept appointments.

What about Spanish-speaking tenants?

Relay mirrors the caller mid-sentence in any of 29 languages with no menu, on every plan from $19.99. A meaningful share of Texas residential tenant calls land in Spanish; no “press 2 for Spanish” menu needed.

Can different properties have different greetings or routing?

Yes. Each Relay phone number is independently configurable: greeting, voice, tone, language, FAQ knowledge base, trusted numbers, notification recipients. Useful for running one line for tenants and another for owner-side communications, or one line per property if you prefer that model. Per-line config is included on the Team plan and above.

How much does it cost for a typical PM company?

Small PM companies (under 50 doors) usually land on the $64.99 Team plan (300 minutes, 3 phone numbers). 50-200 doors typically fits Team with overage opt-in or Business. 200+ doors with a dedicated dispatcher want the $199.99 Business plan (900 minutes, 10 phone numbers). Overage is opt-in at $0.15/min and off by default.

Do I need to port my number?

No, and you don’t need to. Relay provisions a new phone number for you (any area code) and you forward your existing maintenance or main line to it. Tenants and prospects keep dialing the same number they always have; Relay answers behind the forward. Most PMs start that way and stay that way. (Number porting itself is on the roadmap.)

Stop hearing about it from the owner first.

Sign up free, Relay phones you back in seconds for a live ten-minute demo configured as a PM company. No card.

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