1 · Add sources
Documents and websites
Upload native-text PDF or DOCX files, or add a public website. Relay indexes the source and shows when it is ready.
Included with Relay Business
Your business knows the answer.
Now your receptionist does too.
Give Relay approved documents and public website pages. Knowledge Assistant searches the right sources before answering detailed caller questions, and hands off when the answer is not there.
More useful than a script. More controlled than a guess.
Relay retrieves relevant passages from sources you approve and keeps the call moving when no reliable match exists.
2 · Choose scope
The right library for each line
Group sources into sets, then choose global defaults or give each phone line its own purpose and source selection.
3 · Answer or hand off
Grounded call handling
Relay preserves exact details from matching passages. Without a good match, it clarifies once, then takes a message, books, or transfers according to your setup.
Built for real caller questions
Turn the information you already maintain into better calls.
Home services
Answer supported brands, equipment types, service areas, maintenance plans, warranty terms, and published service policies while your technicians stay on the job.
Real estate and properties
Use property guides and listing pages for amenity, parking, pet-policy, showing, access, and maintenance-process questions.
Products and professional services
Ground answers in service catalogs, product manuals, compatibility tables, price sheets, warranties, and return policies.
Multi-location operations
Keep shared policies in General, create a set per location or department, and expose only the relevant sources on each phone line.
FAQs + Knowledge Assistant
Use the right tool for the size of the answer.
Short FAQ entries stay available on every Relay plan and work in Receptionist and Assistant modes. Knowledge Assistant is the Business-plan layer for larger source libraries in Receptionist Mode.
Best for
FAQs
Knowledge Assistant
Content
Short facts
Documents + websites
Scope
Prompt context
Searchable sets
Plan
Every plan
Business
Approved sources in. Grounded answers out.
Knowledge Assistant supports up to 10 sets, 50 sources, 20 MB per document, and 50 public pages per website source. Sensitive-term review and explicit acknowledgement help keep source activation intentional.
Knowledge Assistant is informational. It does not access customer accounts, place orders, issue refunds, or perform transactions. Do not upload secrets or regulated data callers should never hear.
Give every caller a better-informed first answer.
Knowledge Assistant is included with Relay Business at $299/month. Try Relay on your phone first—no credit card required.